Company policy
At Flux Electronica, our purpose is to give our customers the highest level of satisfaction, and we work relentlessly towards it using technology created under the Flux umbrella. Every query and request from our customers is a top priority, and our team works hard to meet their needs.
Please contact our customer service helpdesk at the following numbers if you need help or have any questions:
Be certain that we will give you our undivided attention and service.
On this page: Privacy and safety · Shipping · Warranty, return and exchange
Privacy and safety
Flux has experience in handling customers from different states, regions and countries. We follow our rule that customer details, like the products purchased, are never shared with anyone. Each product developed by Flux undergoes stringent testing before it is launched in the market to serve society. Each of our products has been certified by the concerned agencies/authorities.
Shipping
- Every order is confirmed after 100% payment of the order is made.
- The product is dispatched after complete payment is acknowledged.
- All shipping expenses are paid by the customer, and our executive will arrange all the necessary logistics.
- Estimated delivery time is 3–7 business days. Special requests for early orders can also be handled if needed.
- For international shipments, the business days vary with the available courier services.
- Customs duty for international orders is paid by the customer.
- Stock items ship out within 24–48 hours unless otherwise noted.
- Large quantity purchases may add 1–3 business days to shipping. Items may also be bulk packed.
Warranty, return and exchange
- We provide a 100% warranty for one year from the date of delivery to the customer.
- The warranty applies only if the product stays sealed, without opening the product or its internal parts.
- We do not give warranty for water damage or for mishandling of the product, such as scratches or external damage caused by human error.
- The customer bears the transport charges for replacement of a product under warranty.
Questions? Contact us or read the FAQ.